Return Policy

All sales of Chromatic earbuds are final. Because each pair is made to order and finished in limited colorways, we do not accept returns or exchanges for change of mind, color preference, or sizing.

Defective items

If your earbuds arrive damaged or defective, contact us within 7 days of delivery at info@wearchromatic.com with your order number and photos. We reserve the right to inspect and verify any claim before approving a replacement or store credit. Shipping costs for returning a defective item are the customer’s responsibility unless we explicitly authorize otherwise.

Non-returnable items

• Opened or used earbuds
• Earbuds without original packaging
• Items purchased through unauthorized resellers
• Gift cards and promotional items

Order cancellations

Pre-orders and standard orders enter fulfillment quickly. We do not guarantee cancellation once an order is placed. If you request cancellation, we will honor it only if the order has not yet been processed or shipped.

Refunds

Approved refunds are issued as store credit unless otherwise required by law. Original shipping charges are non-refundable. We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

Contact us

Questions? Email info@wearchromatic.com.